Order Confirmation:

When you place an order with us, you'll receive an order confirmation email. This email serves as an acknowledgment that we've received your order and have pre-authorized your credit card for the purchase. Rest assured, our dedicated team will immediately initiate the fulfillment process. Your orders are meticulously processed and shipped within a quick turnaround of 1-2 business days.

Order Shipment:

We believe in transparency throughout the shipping journey. Within 48 hours of your order leaving our warehouse, you'll receive a tracking email at the address you provided during checkout. In the unlikely event that you don't receive tracking details within six business days, don't hesitate to reach out to us at [your email].

Your Secure Delivery:

Your satisfaction is our top priority, and we take extra care to ensure your product arrives safe and sound. We understand the anticipation of receiving your purchase, and we're committed to making your wait worthwhile. Our shipping process typically takes 5-7 business days for your order to reach your doorstep.

Shipping Options:

At SolarHive Warehouse, we provide you with various shipping options tailored to your needs:

Curb-side Pickup (Free): Our base shipping option, ensuring your convenience while being completely cost-free. Estimated delivery time is usually within 5-7 days after order submission.

Threshold Shipping: For added convenience, we offer Threshold Shipping, which entails your item being thoughtfully delivered to your porch or a sheltered area, ensuring your comfort from the moment it arrives.

White Glove Delivery: Elevate your experience with our White Glove Delivery service. Our professional team will bring your item directly to your chosen room, handle any minor assembly requirements, and responsibly remove all boxes and packaging from your premises. Please note that saunas won't be assembled.

For further insight into our alternative shipping options, we encourage you to get in touch with our dedicated support team. We're here to ensure that your delivery choice aligns perfectly with your specific needs.

International Shipping:

Kindly note that our shipping services are currently available within the United States. Regrettably, we do not offer shipping outside of the USA at this time.

By utilizing our site and services, you signify your understanding and acceptance of these outlined terms. If you have any queries or concerns, please don't hesitate to reach out to us.

Thank you for choosing SolarHive Warehouse. We look forward to providing you with a seamless and satisfying shopping experience!

Return and Warranty Policy:
We want you to be fully satisfied with your purchase from our store.

Returns:
If you're not happy with your purchase, you can return it within 30 days from the delivery date.
The item must be unused and in its original packaging.
Please contact our Customer Support team before initiating a return.

Warranty:

We stand behind the quality of our products. Many of our items come with a standard manufacturer's warranty.
Warranty coverage may vary depending on the product. Please refer to the specific product page for warranty details.
Reach out to our Customer Support team if you have questions about warranty coverage or need assistance with a warranty claim.
For more detailed information about returns and warranty, please review our full Return Policy and Warranty Terms. If you have any further questions, don't hesitate to contact us. Your satisfaction is our priority.

Thank you for choosing SolarHive Warehouse for your shopping needs. We're here to ensure your experience is exceptional from start to finish.

Return Policy